Shipping Policy

Last updated: September 7, 2026

At Planberry, we aim to process and deliver your physical planner orders as efficiently as possible. This Shipping Policy explains our processing and delivery procedures.

1. Order Processing

Orders are generally processed within 1–2 business days after payment has been successfully received.

Orders may not be processed or shipped on weekends or holidays. During periods of high order volume, processing may take longer than usual.

2. Shipping and Delivery Time

Our standard shipping timeframe is approximately 3–5 business days after the order has been processed.

Delivery times are estimates and may vary depending on the destination, shipping carrier, weather, holidays, and other circumstances outside our control.

3. Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If you notice an incorrect address, please contact us as soon as possible. We will make reasonable efforts to assist with address changes, but changes cannot always be made once an order has been processed or shipped.

4. Tracking Information

When tracking is available, tracking information may be provided once your order has been shipped.

Please allow some time for the carrier's tracking system to update after the tracking information has been issued.

5. Delayed or Lost Packages

If your package is delayed, please check the tracking information provided.

If you believe your package has been lost or has not arrived within a reasonable timeframe, contact us at support@Planberry.shop with your order number. We will review the situation and assist you where possible.

6. Damaged Products

If your planner arrives damaged, please contact us as soon as possible after delivery.

Please provide your order number and clear photographs of the damaged product and packaging so we can review the issue and determine an appropriate solution.

7. Incorrect or Missing Items

If you receive an incorrect product or an item is missing from your order, please contact us at support@Planberry.shop with your order details.

We will review the issue and work with you to resolve it.

8. Shipping Charges

Any applicable shipping charges will be displayed during checkout before you complete your purchase.

Eligible returns qualify for free return shipping in accordance with our Return and Refund Policy.

9. Contact Us

If you have questions about shipping or delivery, please contact us:

Planberry
642 Warfield Dr
Nashville, Tennessee 37215
United States

Email: support@Planberry.shop
Phone: +1 (948) 426-1679